FAQs

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on RajkotSupermarket.com is absolutely free.

Do I have to necessarily register to shop on Rajkot Supermarket?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one RajkotSupermarket account.

What is My Account?

My Account is the section you reach after you log in at RajkotSupermarket.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What is delivery confirmation PIN, where I can find it & can I edit it?

Delivery confirmation PIN is a unique 4 digit number tied to every customer which enables you to give us service ratings at the time of order delivery.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your RajkotSupermarket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on RajkotSupermarket.com. This enables you to shop quickly and easily in future.

What are delivery slots?

Delivery slots are time slots during which you will receive your order. RajkotSupermarket currently offers 4 delivery slots each day. These are:i. Slot 1 - 7:00 am to 9:30 amii. Slot 2 - 10:00 am to 12:30 pmiii. Slot 3 - 4:30pm to 7pm(Mum) 5pm to 7:30pm(Blr) 4:00pm to 6:30pm(Hyd)iv. Slot 4 - 7:30pm to 10:00pm(Mum & Blr) 7:00pm to 9:30pm(Hyd)

What is a cut-off time and what are the corresponding cut-off timing for each slot?

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.For Bangalore and Mumbai, cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day. For Hyderabad,cut off time for Slot 3 & Slot 4 is 6 am on the same day and cut off time for Slot 1 & Slot 2 is 2:30 pm on the previous day

Can I add products after the cut off time for a slot?

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your RajkotSupermarket account.

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?

5 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team

What is WYSIWYG Guarantee?

What You See Is What You Get is our promise to deliver every item ordered by you. If we fail to do so we will credit your RajkotSupermarket account with 50% of the value of the undelivered product immediately. For example if you had ordered for Rs. 1000 worth of products and one product worth Rs. 100 was not delivered Rs. 50 will automatically get credited to your RajkotSupermarket account. Please note that this guarantee is applicable in Bangalore and Mumbai only.

Payment

What are the modes of payment?

You can pay for your order on RajkotSupermarket .com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard / American Express)c. Sodexo passes on delivery (only for food items)

Are there any other charges or taxes in addition to the price shown?

Is VAT added to the invoice?The VAT is included in the MRP of products. There are no additional taxes added by RajkotSupermarket to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 20 (Bangalore & Hyderabad) Rs. 25 (Mumbai) on orders below Rs. 1000.

Is it safe to use my credit/ debit card on Rajkot Supermarket?

Yes it is absolutely safe to use your card on RajkotSupermarket .com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your RajkotSupermarket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

What is Rajkot Supermarket Wallet?

The RajkotSupermarket Wallet is a pre-paid credit account that is associated with your RajkotSupermarket account. This prepaid account allows you to pay a lump sum amount once to RajkotSupermarket and then shop multiple times without having to pay each time.